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Client Stories
Agency Manager Supporting Transformation of Vendor Network
A $1Bn+, not-for-profit health system deployed Agency Manager to simplify the management of outsourced patient collections. With Agency Manager, the provider was able to incorporate more vendors, reduce administrative costs, improve performance reporting, and upgrade collection policies and procedures.
Account Tools Raising Revenue Cycle Vendor's Cash Yield
A leading revenue cycle vendor was looking to improve their cash collection performance on self-pay accounts - both uninsured and balance after insurance. Already operating on a tight budget, adding resources to solve the problem was not a viable option. They decided to utilize Connance™ Account Tools to segment and prioritize their work efforts. In a little over two months, recovery had increased more than 30% with existing resources and there remains opportunity for further improvement. READ MORE>>
Charity Score Reducing Patient Accounts Sent Inappropriately to Bad Debt
A major not-for-profit network is using PARO scores to evaluate patient accounts for presumptive charity eligibility at the end of their revenue cycle. This process has enabled them to increase their community benefit efforts and provide added outreach within their markets. The service is also upgrading account demographic information for those accounts assigned to agencies.
Benchmark Reports Identify Major Opportunity
A multi-hospital network with in-house active A/R collection activities uncovered a multi-million dollar cash opportunity through Connance™ Benchmark Reports allowing true “apples to apples” comparative analysis.
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"Agency Manager gives us the benefits of proactively addressing trends before they become problems. Before we were flying blind."
VP, Revenue Management