-
Client Stories
Agency Manager Supporting Transformation of Vendor Network
A $1Bn+, not-for-profit health system deployed Agency Manager to simplify the management of outsourced patient collections. With Agency Manager, the provider was able to incorporate more vendors, reduce administrative costs, improve performance reporting, and upgrade collection policies and procedures.
EVI and Collection Strategy Improving Revenue Cycle Outsourcer’s Performance
A national revenue cycle solutions provider has adopted Connance EVI to segment patient accounts and determine the most effective collection activity. Segmentation is allowing the outsourcer to intelligently focus work effort on the 30% of accounts that drive the 80% of cash, thereby accelerating time to collect. At the same time, they are reducing cost to collect for a significant portion of the accounts.
Charity Score Reducing Patient Accounts Sent Inappropriately to Bad Debt
A major not-for-profit network is using PARO scores to evaluate patient accounts for presumptive charity eligibility at the end of their revenue cycle. This process has enabled them to increase their community benefit efforts and provide added outreach within their markets. The service is also upgrading account demographic information for those accounts assigned to agencies.
Benchmark Reports Identify Major Opportunity
A multi-hospital network with in-house active A/R collection activities uncovered a multi-million dollar cash opportunity through Connance™ Benchmark Reports allowing true “apples to apples” comparative analysis.
-
"Agency Manager gives us the benefits of proactively addressing trends before they become problems. Before we were flying blind."
VP, Revenue Management