Solve patient-pay with predictive analytics and optimized workflow

Meet challenges at the front-end and the back-end of the revenue cycle with predictive analytics and optimized workflow to collect more cash at a lower cost while delivering a patient-friendly experience. Manage, measure, and integrate patient-pay activities across your internal team and vendor partners, increasing yields while reducing the cost to collect.

Advanced Propensity to Pay

  • Advanced, segmented workflows prioritized by the expected account value address the unique needs of each patient
  • Deliver the right message to the right patient at the right time

Presumptive Charity

  • Automate financial assistance policies and procedures to apply them at point-of-service and presumptively for dramatic reductions in bad debt and improved community benefit

Vendor Management

  • A platform for improved communication and collaboration with agencies and other vendor partners
  • Benchmark vendors for apples-to-apples comparisons and performance insights

Speech Analytics

  • Proactively analyze 100% of customer service representative conversations to ensure customer service representatives are reflecting the ideals of the organization

Coverage Discovery

  • Comprehensively review of all patient accounts to identify billable coverage not found by healthcare providers or their existing 3rd party agencies

All solutions provide a variety of dashboards, reports or performance management to help manage the business and are delivered with expert consultation to evaluate staff productivity and drive efficiency.


Growth in high deductible health plans is shifting easily collectable payer revenue to co-payments, deductibles and co-insurance. Every dollar of revenue shifted from commercial to self-pay and BAI risks tripling collection costs and reducing cash collection by 30-50%. New risk-based reimbursement contracts put a premium on every patient interaction. Unsatisfying interactions with the business office does not promote institutional trust and commitment and has been shown to reduce the amount a patient will pay the hospital.

Configures to Your Specific Environment

Connance solutions are delivered through a secure cloud-based optimization platform that integrates predictive analytics, a rules engine, work listing, and performance reporting with patient, payer and partner engagement modules. Work in your existing system – current deployments include EPIC, Cerner, Siemens, MEDITECH and many others – or utilize Connance’s platform as your team’s work listing, collaboration and workflow tool.

Learn More




*HFMA staff and volunteers determined that Patient-Pay Optimization has met specific criteria developed under the HFMA Peer Review process. HFMA does not endorse or guarantee the use of this business solution or that any results will be obtained.