Posts By: Connance

Consumer Impact Survey Blog Part 2 – Effect of Engagement

Transforming financial exposure is changing the operating burden for provider business offices. Larger consumer balances and surprises in the balance due are increasing the need to speak to business office teams. The larger the bill, the more likely patients will call the business office after service which drives service center cost. Clearly, there is a

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Consumer Impact Survey Blog Part 1 – Overall Satisfaction With the Billing Process

Healthcare is mid-stream in a long-cycle transformation of the relationship between patient and their care provider. The transformation, while daunting on many levels, also presents significant opportunities. Opportunities to improve patient experience. Opportunities to lower operating costs. Opportunities to increase value. Opportunities to change the business model for lasting improvement. Connance surveyed 500 consumers about

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New Industry Survey Highlights Transformation Between Providers and Patients During the Financial Experience

Annual Connance Consumer Impact Survey Shows New Data in Better Understanding Consumers During the Billing and Collection Process BOSTON – October 10, 2018 – Connance, a healthcare leader in predictive analytics to personalize the financial experience, today announced the results of the 2018 Connance Consumer Impact Survey. Connance, which is part of Waystar, surveyed 500

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Piedmont Healthcare to Speak at Becker’s Conference About Optimizing EMR with Revenue Cycle Predictive Analytics

Leading GA-based health system to explain benefits of augmenting Epic with intelligent workflow solutions driven by predictive analytics BOSTON – September 20, 2018 – Connance, a healthcare leader in predictive analytics to personalize the financial experience, today announced the presentation of its client, Piedmont Healthcare, at Becker’s Hospital Review 4th Annual Health IT + Revenue

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A Bright Future for Connance within Waystar

Written by Steve Levin, CEO of Connance Today, I am very excited to announce that Connance will be joining Waystar, continuing our journey to establish the leading platform for healthcare providers’ workflow optimization. Since 2007, when Connance was founded, our goal has always been to support healthcare providers in leveraging data and predictive technology to

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Waystar to Acquire Connance

Waystar to Acquire Connance, Expanding Powerful Revenue Cycle and Predictive Analytics Technology for Health Systems and Hospitals

The combination of Waystar’s claims management, revenue integrity, denial and appeal management, and payments solutions and Connance’s vendor management and payment optimization solutions strengthens the revenue cycle platform.   LOUISVILLE, KY; ATLANTA, GA; CHICAGO, IL; and BOSTON, MA – September 17, 2018 – Healthcare revenue cycle technology leaders Waystar and Connance today announced that the

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Social Determinants of Health

Written by Andrew Bartley, Senior Architect for the Health & Sciences Group at Intel Corporation Originally published September 5, 2018 on Intel’s IT Peer Network Health isn’t just personally determined; it’s also socially determined. Socioeconomic factors directly influence an individual’s engagement in their health. Inadequate access to healthy food, poor access to transportation, or financial constraints are

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Top Patient-Pay Trends To Keep An Eye On

Patient financial responsibility is not going away and is on a continuous state of rising year after year. Providers are responsible for effectively communicating and collecting self-pay and Balance After Insurance (BAI) balances in a patient-friendly way. Because patient satisfaction with the billing process is critical, we have identified some patient trends that we have

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Top considerations when deciding to insource or outsource collections

Everyone in healthcare knows that patients own an increasing share of the revenue pie. In many situations, the percentage is over 25%. What is not as commonly understood or appreciated is the operational implication of this shift. Patient revenue takes longer to collect, involves more resources and costs more. Much of patient revenue is collected

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