Consumer Impact Survey Blog Part 1 – Overall Satisfaction With the Billing Process

Healthcare is mid-stream in a long-cycle transformation of the relationship between patient and their care provider. The transformation, while daunting on many levels, also presents significant opportunities. Opportunities to improve patient experience. Opportunities to lower operating costs. Opportunities to increase value. Opportunities to change the business model for lasting improvement. Connance surveyed 500 consumers about

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A Bright Future for Connance within Waystar

Written by Steve Levin, CEO of Connance Today, I am very excited to announce that Connance will be joining Waystar, continuing our journey to establish the leading platform for healthcare providers’ workflow optimization. Since 2007, when Connance was founded, our goal has always been to support healthcare providers in leveraging data and predictive technology to

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Social Determinants of Health

Written by Andrew Bartley, Senior Architect for the Health & Sciences Group at Intel Corporation Originally published September 5, 2018 on Intel’s IT Peer Network Health isn’t just personally determined; it’s also socially determined. Socioeconomic factors directly influence an individual’s engagement in their health. Inadequate access to healthy food, poor access to transportation, or financial constraints are

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Top Patient-Pay Trends To Keep An Eye On

Patient financial responsibility is not going away and is on a continuous state of rising year after year. Providers are responsible for effectively communicating and collecting self-pay and Balance After Insurance (BAI) balances in a patient-friendly way. Because patient satisfaction with the billing process is critical, we have identified some patient trends that we have

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Top considerations when deciding to insource or outsource collections

Everyone in healthcare knows that patients own an increasing share of the revenue pie. In many situations, the percentage is over 25%. What is not as commonly understood or appreciated is the operational implication of this shift. Patient revenue takes longer to collect, involves more resources and costs more. Much of patient revenue is collected

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Advanced Analytics Driving Healthcare Transformation

Everyone talks about big data’s potential to transform healthcare. They understand its needed to achieve the Triple Aim: improving patient outcomes, lowering cost of care, and increasing patient engagement. Yet there are very few tangible examples of organizations realizing this potential. One reason is our industry is historically slow to adopt change, even when we know what change needs to happen.

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Doing More with Less, The Value of Automated Claims Status Reporting

Automating claims statusing takes the manual and tedious and helps focus precious resources on claims that matter. Still, it’s not just THE solution to transform hospital business offices. It’s A sophisticated tool forward-thinking hospitals should have in their business office tool kit, to maximize productivity and achieve the revenue cycle results necessary to continue to offer excellent healthcare.

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Predictive Analytics Strengthen Readmission Risk Models by Defining Socio-demographic and Behavioral Attributes of Patient Populations

Predictive analytics can enhance the numerous readmission risk tools being used by healthcare providers by delivering actionable insight into the hands of the clinicians responsible for mitigating post-discharge failures.

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Population Health Initiatives Need to Take a More Holistic Approach

The ability to approach population health initiatives requires a holistic view of individual patients, the context of their community environment and the barriers that prevent access to resources. Continued, “siloed” use of claims and clinical data without socio-demographic and behavioral insight to define targeted patient populations will only provide a superficial view of those in need of strategic interventions.

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Do you have what it takes for successful patient engagement?

Never before has engaging patients been so critical to the growth and sustainability of healthcare providers and organizations. Whether the goal of patient engagement is to manage the health of a population, maximize patient satisfaction and loyalty, or transition to value-based care, providers cannot underestimate the power of actively identifying socio-demographic attributes of their patient populations.

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